Description
Official Seventeen 'Follow to Seoul' Trading Photocards from the World Tour!
ANY ORDER CONTAINING DUPLICATES OF THE SAME PHOTOCARD WILL BE REFUNDED/CANCELLED.
*If we notice any suspicious activity, we reserve the right to cancel orders without explanation*
(Please note: We will not be able to exchange products for minor dents, scratches or discolouration on the photocards.)
PLEASE FILM AN UNBOXING VIDEO WHEN RECEIVING YOUR ORDER. THIS CAN BE USED AS PROOF IF THERE IS A FAULT WITH AN ITEM YOU HAVE RECEIVED AND WILL BE REQUESTED AS EVIDENCE WHEN MAKING A REFUND OR RETURN CLAIM.
Refunds & Returns
RETURN & CANCELLATION POLICY
Q. Can I cancel an order ?
A. We are happy to cancel orders with no extra fee before your items have been dispatched! If your order is already on the way to you or has arrived, we are happy for them to be sent back as long as the items are still factory sealed - however the customer is responsible for paying the return postage fee. Once we receive the items back, we will issue a full refund for the order (Not including postage fees).
If you would like to cancel an order, please email us with your name, postcode and order number: support@kstars.co.uk .
Q. Can I return or exchange my order?
A. We accept both returns and exchanges of albums within 14 days of your order arriving, as long as the items are unopened and in their original packaging. Returns will be refunded to the original form of payment (minus the shipping fees).
We ask that all of our customers film an unboxing when opening their package, so if any items are damaged, we can compensate for them appropriately. If an unboxing video is not taken while unboxing the order, we